Yesterday I received a few client calls, but I noticed that the phone wasn't showing voicemails for these calls. I assumed that the clients had decided not to leave messages, but I called them anyway.
Of course, the clients had left messages. My phone simply didn't tell me. So, after dealing with those calls, I called the voicemail service manually and sure enough, there were three client voicemails.
Over the past 24 hours, I've spent about 2 1/2 hours so far on the phone with AT&T's tech support to try to resolve this issue. They've reset it several times on their side, I've had to re-establish voicemail service on my side (including a BOATLOAD of re-recorded outgoing messages) and now it simply ISN'T working - at all. Callers don't hear a message, and when I call in I get an error.
One of the tech support reps suggested I should erase my phone. I told her that would NOT resolve the issue, particularly since I'm getting errors when I call the service.
UPDATE: It's now working, and they gave me a $25 credit for the inconvenience. :)
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