Yesterday I received a few client calls, but I noticed that the phone wasn't showing voicemails for these calls. I assumed that the clients had decided not to leave messages, but I called them anyway.
Of course, the clients had left messages. My phone simply didn't tell me. So, after dealing with those calls, I called the voicemail service manually and sure enough, there were three client voicemails.
Over the past 24 hours, I've spent about 2 1/2 hours so far on the phone with AT&T's tech support to try to resolve this issue. They've reset it several times on their side, I've had to re-establish voicemail service on my side (including a BOATLOAD of re-recorded outgoing messages) and now it simply ISN'T working - at all. Callers don't hear a message, and when I call in I get an error.
One of the tech support reps suggested I should erase my phone. I told her that would NOT resolve the issue, particularly since I'm getting errors when I call the service.
UPDATE: It's now working, and they gave me a $25 credit for the inconvenience. :)
Showing posts with label cellular. Show all posts
Showing posts with label cellular. Show all posts
Tuesday, June 3, 2014
Saturday, January 8, 2011
CES 2011 - AT&T Failed
AT&T had ZERO presence at the 2011 CES.
Verizon had a GINORMOUS booth, with lots of devices to touch and play with.
Sprint had at least two, also with gadgets, including one outdoors with a DJ, 10 PlayStation 3's and freebies.
Also, my iPhone 4 had constant problems with data around the LV Convention Center during the show. Likely a problem with network congestion. Even if they didn't want to do a booth, they could have rolled up at least one of those mobile cell stations.
So me (and likely others) were using their iPhones, and getting poor data performance from AT&T. We're being courted by Verizon & Sprint, who have some admittedly nice phones. And where is AT&T? Nowhere.
AT&T - you failed. You should have had a booth at CES, and you should have done something to improve network performance around what is probably the biggest technology trade show in the United States, if not the world.
Verizon had a GINORMOUS booth, with lots of devices to touch and play with.
Sprint had at least two, also with gadgets, including one outdoors with a DJ, 10 PlayStation 3's and freebies.
Also, my iPhone 4 had constant problems with data around the LV Convention Center during the show. Likely a problem with network congestion. Even if they didn't want to do a booth, they could have rolled up at least one of those mobile cell stations.
So me (and likely others) were using their iPhones, and getting poor data performance from AT&T. We're being courted by Verizon & Sprint, who have some admittedly nice phones. And where is AT&T? Nowhere.
AT&T - you failed. You should have had a booth at CES, and you should have done something to improve network performance around what is probably the biggest technology trade show in the United States, if not the world.
Subscribe to:
Posts (Atom)