I spend quite a bit of money annually at Amazon, for virtually everything. In general, their service is world class. I heard they were offering discounted fees over square, so I gave it a try.
At every turn, there's been SO much I've had to forgive.
- The app is HORRIBLE. (ugly, slow, unintuitive)
- Mutes phone when you quit the app. (No reason - just to annoy you)
- The reader is goofball - longer than it needs to be and unreliable.
- The service can ONLY be managed from the phone - you can't get anything via the web.
- They don't email the merchant after each transaction, only the consumer. There's no way to have it email the merchant.
- You can't sign up for the service with an existing Amazon account - you have to sign up with a NEW account. Ridiculous!
And the worst thing of all - A 14-DAY HOLD on manually entered transactions. For me, that's a DEAL KILLER.
Sorry, Amazon. I'll pay a little more and get VASTLY SUPERIOR service from Square.
4/13/2015 - UPDATE: It's more than six months since I've posted this and the app is STILL hideous, and the service still is WAY BEHIND Square. Sorry, Amazon. I love your retail operation, but the card processing service is a failure.
